Frequently Asked Questions
Everything you need to know about your Orvis shopping experience.
What is the Great Happiness Guarantee?
We stand behind our products. If you aren't 100% satisfied with your purchase, we will make it right. You can return any item for a refund or exchange at any time if it does not meet your expectations.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your Orvis account and visiting the 'Order History' section.
How do I determine the correct size for clothing?
Each product page features a detailed 'Size Chart' link. We recommend measuring your chest, waist, and sleeve length to compare against our specific garment dimensions for the best fit.
Do you offer international shipping?
Yes, Orvis ships to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout based on the weight and dimensions of your order.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options such as PayPal, Apple Pay, and the Orvis Rewards Visa Card.
Can I return an item purchased online to an Orvis retail store?
Yes, items purchased online can be returned to any Orvis retail or outlet store. Please bring your original packing slip or order confirmation email to facilitate the return or exchange process.